24/7 Merchant Care Desk

How Can We Help You?

Explore step-by-step Bluetooth printer setup guides, troubleshooting tips, or get in touch directly with our support team.

Direct Support Channels

Email Technical Support
Average response time: < 24 hours
WhatsApp Merchant Care
Available for urgent setup questions
Working Hours
Monday – Saturday, 9:00 AM – 9:00 PM (PKT/GMT+5)

Thermal Printer Quick Setup

MobixKhata supports standard 58mm and 80mm wireless ESC/POS Bluetooth receipt printers.

  1. Turn on your thermal printer and enable Bluetooth on your phone.
  2. Pair with printer (default PIN is usually 0000 or 1234).
  3. Open MobixKhata → Settings → Printer Configuration.
  4. Choose 58mm or 80mm width and tap Test Receipt.

Submit a Support Ticket

Facing an issue with your printer, sync, or subscription? Let us know below.

Step-by-Step Video Setup Guides

Watch our official video tutorials showing how to configure your Bluetooth printer, make rapid sales, manage customer credit ledgers, and track store expenses.

Introduction to MobixKhata
Overview 2:00

Introduction to MobixKhata

Discover how MobixKhata transforms your mobile device into a high-speed offline POS counter and customer bookkeeping tool.

How to Make Sale and Print Invoice
POS Billing 2:15

Make a Sale & Print Invoice

Ringing up cart items, barcode scanner checkout, applying discounts, and generating instant 58mm/80mm receipts.

Manage Khata in Mobix Khata
Credit Ledger 3:00

Manage Customer Khata

Effortlessly track You Gave and You Got balances, send polite WhatsApp payment reminders, and download PDF statements.

Connect Bluetooth Printer
Hardware 1:50

Connect Bluetooth Printer

Quick pairing guide for standard 58mm and 80mm ESC/POS wireless receipt printers on Android and iOS devices.

Add Expense in MobixKhata
Expenses 1:40

Add & Track Shop Expenses

Record daily petty cash, shop rent, utility bills, employee wages, and get exact net profit and loss reporting.

MobixKhata Promo Video
Official Promo 1:05

MobixKhata Promo Tour

See how thousands of modern shopkeepers simplify retail checkout, replace paper notebooks, and scale with cloud sync.

Watch the Full 6-Part Video Playlist on YouTube

Check out all tutorials, features, and hardware guides on the official MobixKhata YouTube channel.

View YouTube Playlist →

Support FAQs

Open MobixKhata, navigate to Settings → Subscription and tap "Restore Purchases". As long as you are signed in with the same Google Play or Apple ID you purchased with, your Pro subscription will reactivate instantly.

This usually means the printer's encoding character code page is different. In MobixKhata, open Settings → Printer Configuration and verify your paper width (58mm vs 80mm). Make sure your printer supports standard ESC/POS commands.

Nothing is lost! MobixKhata is 100% offline-first. All your sales, stock deductions, expenses, and credit entries are stored safely on your phone's database. When you next connect to Wi-Fi or mobile data, all records sync automatically to the cloud.