24/7 Merchant Care Desk

How Can We Help You?

Explore step-by-step Bluetooth printer setup guides, troubleshooting tips, or get in touch directly with our support team.

Direct Support Channels

Email Technical Support
Average response time: < 24 hours
WhatsApp Merchant Care
Available for urgent setup questions
Working Hours
Monday – Saturday, 9:00 AM – 9:00 PM (PKT/GMT+5)

Thermal Printer Quick Setup

MobixKhata supports standard 58mm and 80mm wireless ESC/POS Bluetooth receipt printers.

  1. Turn on your thermal printer and enable Bluetooth on your phone.
  2. Pair with printer (default PIN is usually 0000 or 1234).
  3. Open MobixKhata → Settings → Printer Configuration.
  4. Choose 58mm or 80mm width and tap Test Receipt.

Submit a Support Ticket

Facing an issue with your printer, sync, or subscription? Let us know below.

Support FAQs

Open MobixKhata, navigate to Settings → Subscription and tap "Restore Purchases". As long as you are signed in with the same Google Play or Apple ID you purchased with, your Pro subscription will reactivate instantly.

This usually means the printer's encoding character code page is different. In MobixKhata, open Settings → Printer Configuration and verify your paper width (58mm vs 80mm). Make sure your printer supports standard ESC/POS commands.

Nothing is lost! MobixKhata is 100% offline-first. All your sales, stock deductions, expenses, and credit entries are stored safely on your phone's database. When you next connect to Wi-Fi or mobile data, all records sync automatically to the cloud.